Privacy Policy

INTRODUCTION

Yangtze Optics Africa Holdings (Pty) Ltd (“the Company”) is committed to protecting the privacy of its customers, users, and visitors to its website (“Website”). This Privacy Policy sets out how the Company collects, uses, and discloses personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws.


DEFINITIONS

“Personal Information” means any information that can be used to identify a natural person, including but not limited to:

      • Name, surname, and title;
      • Contact information (email address, phone number, physical address);
      • Identification numbers (ID number, passport number);
      • Financial information (bank account details, credit card information);
      • Online identifiers (IP address, cookie data);
      • Any other information that can be linked to a natural person.

“Processing” means any operation or set of operations performed on Personal Information, including but not limited to:

      • Collection, receipt, and recording;
      • Organization, storage, and retrieval;
      • Modification, updating, and correction;
      • Dissemination, distribution, and sharing;
      • Merging, linking, and combining;
      • Restriction, degradation, and destruction.

COLLECTION OF PERSONAL INFORMATION

The Company collects Personal Information from users of the Website, including but not limited to:

      • When a user fills out the contact form;
      • When a user contacts the Company through the Website or by email, phone, or post;
      • When a user provides feedback or makes a complaint;
      • When a user participates in a survey or competition.

The Company may also collect Personal Information from third-party sources, including but not limited to:

      • Social media platforms;
      • Publicly available sources;
      • Other companies or organizations.

PURPOSE OF COLLECTION

The Company collects Personal Information for the following purposes:

      • To provide the Company’s services to users;
      • To communicate with users about the Company’s services and promotions;
      • To improve the Company’s services and the user experience;
      • To comply with legal and regulatory requirements;
      • To protect the Company’s rights and interests.

The Company will only process Personal Information for the purpose for which it was collected, unless the user has given consent for another purpose.


USE AND DISCLOSURE OF PERSONAL INFORMATION

The Company will use Personal Information for the purposes set out above.

The Company may disclose Personal Information to third parties, including but not limited to:

      • Service providers (e.g. IT service providers, payment processors);
      • Business partners (e.g. suppliers, distributors);
      • Regulatory authorities (e.g. law enforcement agencies, tax authorities);
      • Other companies or organizations (e.g. for marketing purposes).

The Company will only disclose Personal Information to third parties who have agreed to protect the Personal Information in accordance with this Privacy Policy.


SECURITY MEASURES

The Company takes reasonable technical and organisational measures to protect Personal Information against unauthorised access, disclosure, modification, or destruction.

The Company uses industry-standard security protocols, including but not limited to:

      • Encryption (e.g. SSL/TLS);
      • Firewalls;
      • Access controls (e.g. passwords, biometric authentication);
      • Regular backups and disaster recovery procedures.

RETENTION AND DESTRUCTION OF PERSONAL INFORMATION

The Company will retain Personal Information for as long as necessary to achieve the purpose for which it was collected.

The Company will destroy or de-identify Personal Information when it is no longer needed, unless the law requires the Company to retain it.


USER RIGHTS

Users have the right to:

      • Access their Personal Information;
      • Request correction or update of their Personal Information;
      • Request deletion or destruction of their Personal Information;
      • Object to the processing of their Personal Information;
      • Complain to the Information Regulator about the Company’s processing of their Personal Information.

Users can exercise these rights by contacting the Company at info@yoacables.com.

CHANGES TO THIS PRIVACY POLICY
The Company may amend this Privacy Policy at any time without notice to users.

Users should regularly check this Privacy Policy for updates.

CONTACT US
If you have any questions or concerns about this Privacy Policy, please contact us at:

Address:
30 Hlawe Close
Dube Tradezone 2
Dube Tradeport
La Mercy
Kwa-Zulu Natal
4399

Tel:         +27 10 506 0400
Email:    info@yoacables.com


ACKNOWLEDGMENT
By using the Website and providing Personal Information to the Company, users acknowledge that they have read, understood, and agree to be bound by this Privacy Policy.


Date: 11 March 2025